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SM Support(Alex)

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SM Support(Alex) last won the day on April 24 2018

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About SM Support(Alex)

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  1. No user with over 4000 trophies will see the post game reward videos. The aim is to move users in lower Arenas through into higher Arenas. The Cash rewards can still be gained by all users from the option in the SHOP page.
  2. Did the game just load in this state or was there an event or action performed (e.g. tactical changes) prior to this?
  3. Hi, I know many of you are aware of the downtime experienced on Saturday. We had major server problems on our matchmaking service starting at 05:30. Our technicians were unable to resolve until the evening. We are aware that some users continued to have the ability to enter tournaments that never began. We have identified all of those affected users and will reimburse any lost credits shortly.
  4. This new update contains a number of bug fixes for tournaments. Most notably the Retry Login error that was occurring. If you do continue to see the issue please let me or the mods know.
  5. Hi all! We're happy to announce new update for Football Clash All-Stars Android - v2.0.10s iOS - v2.5 Mainly consisting of bug fixes for tournaments; - Tournaments bug fixes and optimisation- iPhone X optimisation and fixes- Match - Bug fixes - Goal Keeper coming out of Area - Match time decreased for Arena 1 & 2 You can read more here: at our blog
  6. @Wes can you confirm whether you have received the update to v2.0.10s(Android) / 2.5(iOS)?
  7. I have sent you a PM regarding your account details for investigation.
  8. Hi all. I would just like to make everyone aware that we have looked to the forum community for some support in keeping the forum a place of quality discussion, suitable for all. The first community Moderators are; @Gorse H @Stoller I believe all current community members will agree that both have proven themselves as respected players of the game and members of the forum community. The role of moderators is to ensure the content and behaviour is appropriate and adheres to the forum rules. The moderators are not employees of Soccer Manager Ltd or Football Clash All-Stars. As such they have no access to or influence over development plans, server maintenance or any other business decisions. Thanks!
  9. The changes made this morning were an emergency change, action was intended yesterday to define the new entry and rewards to balance prevent the trophies running out of hand once more. A cost was turned on and the players limited to the arena level of the tournament, as Bare has suggested to ensure there was at least some cost associated with entering the tournament, along with the players allowed being brought down to match the Arena to further even to playing field allowing the clubs from lower arenas better competition. The awards are now increased and a new tournament released.
  10. There has been a lot of discussion regarding the use of the Free Pass(swipe) from Goal keepers(GK) to the forwards. Enough to prompt a review on the feature. The developers are looking at reducing the consistency of the Free Pass from a GKs hands resulting in goals. However, the tactic is seen in all forms of football at all levels, so it is not something we want to remove completely. The GKs who are able to use the PASS BOOST ability were designed to represent this choice in style and as an ability would be limited in the number of uses available while also being more vulnerable to attacks as the other GK boosts were sacrificed. As such this will remain as it currently is.
  11. SM Support(Alex)


    Can you confirm that this issue has persisted since the initial report?
  12. If it is generally agreed more are needed then it can likely be changed.
  13. With the rollout of tournaments in the latest update we have aimed to ensure the stability of the feature along with gaining some fast early feedback we can act upon during this first week. While the Trophy count has become higher than was foreseen, the reasons are understood and has highlighted a key issue regarding how open tournaments can be in the future. For those competing weekly to reach the top 5-10 we appreciate the frustration that an advantage has been given to those with more time over ability. As I have said in a few other posts we will be levelling the playing field on any widely available tournaments or having the long term, high arena players competing in separate tournaments against their equals rather than meeting users without players good enough to compete.
  14. An entry cost will be put on future tournaments. This first week is free while we ensure the stability of the feature and make final tweaks with feedback such as trophy rewards. This varied entry cost and access restrictions will limit the number of tournaments each user plays as we believe they will return to the ladder matches to top up on Pack unlocks and cash.
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