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D.K

Matches lagging / Causing Trouble

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Issue Summary: Game has been lagging for me even though my internet is close to me and works perfectly fine

Issue Details: I have played several matches since I have started the game a few days ago and after a few matches the game starts to lag for me, in the sense that it does not register the shots I try to do nor the passing sometimes, and often it can lag a lot that the ball would be in the middle and the next thing the opponent would be on goal which is frustrating at times. I have no internet issues at all, I have tried on both my mobile data and multiple internet connection and still it happens.

 

Device details;

              BRAND : Samsung

              MODEL : S7 - Edge / SM-G935FD

              OS : Android

              VERSION : 7.0

 

Location:  Karachi, Pakistan

 

Any Additional Information(What can we do to reproduce the issue?): No additional information as such, but it tends to get annoying when in tense situations which has costed me trophies but overall that is the main issue.

 

Thank you SM World

D.K

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Hi there. 

While we had some server maintenance time we have made a number of improvements to, and increased the capacity of our servers. We hope that this will not only resolve the connectivity issues some users were experiencing but also improve performance for all users. 

Could you please confirm if the quality of your experience has changed at all.

Thanks.

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The experience has definately improved with the lags being rare / non existent but the problem is now sometimes I just cant even log into the game, it gets stuck at 10% or even 50%.

 

Thank you Alex. 

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3 hours ago, D.K said:

The experience has definately improved with the lags being rare / non existent but the problem is now sometimes I just cant even log into the game, it gets stuck at 10% or even 50%.

Thank you Alex. 

We're doing some more work this morning to improve the issues around speed and accessing the game. We're trying to keep the disruption to a bear min. Hopefully all of this work will result in a better experience for everyone involved.

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19 hours ago, SM Support(Alex) said:

Hi there. 

While we had some server maintenance time we have made a number of improvements to, and increased the capacity of our servers. We hope that this will not only resolve the connectivity issues some users were experiencing but also improve performance for all users. 

Could you please confirm if the quality of your experience has changed at all.

Thanks.

Thank you for the very rapid response Gorski, appreciate it a lot. 

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