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App crashed and lost champions pack

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I was opening a champions pack and the app crashed before it had shown the number of cards included. When I reopened the app, the pack was gone and I hadn't gotten any money or player xp.

Samsung galaxy S7

Android 6.0.1

Location: US

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We will investigate this issue. We have seen app errors occur during the opening process. The vast majority of the time the cards are correctly delivered to your squad. 

Unfortunately while in BETA issues such as this can occur and we will work to reproduce the issue and resolve the root cause. 

Could you tell us, when your app crashed, was this a connection error(showing a Connection error message)? Did the app freeze(if so what was on screen)? Or did the app just minimise to the background?


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